Shipping And Returns Policy

Shipping Policies

Cost

For your convenience, Official’s Warehouse has flat rates for ground shipping and handling based upon the size of your order (prior to tax and shipping charges):

  • Orders over $200 (USD) ship for free
  • Orders between $100 and $199.99 (USD):  shipping charge is $14.99
  • Orders below $99.99 (USD):  shipping charge is $9.99

Available expedited shipping options will be shown at checkout, along with their cost.

Certain items will incur shipping surcharges, regardless of your order total. Examples include scoresheets, and equipment bags. These surcharges are listed on the applicable product pages.  Your total shipping cost will be listed on the Checkout Page before you submit your order. All shipping charges are non-refundable.

Timing

The shipping speed (if any) chosen at checkout begins from the time it is picked up by the carrier.  We process orders as soon as practicable after receipt (generally within one business day, but subject to delay during periods of high volume, inclement weather, staffing shortages, etc.).  

All items, including custom orders, ship from our warehouse in Sodus, New York, USA. Ground shipping generally takes 2-5 business days within the contiguous US, but depends upon your delivery location.  We work with multiple carriers (currently UPS and the US Postal Service for domestic orders), and reserve the right to choose the carrier for any particular order, unless you have selected a specific carrier’s expedited shipping option at checkout. 

All items, including custom orders, ship from our warehouse in Sodus, New York, USA. Ground shipping generally takes 2-5 business days within the contiguous US, but depends upon your delivery location.  We work with multiple carriers (currently UPS and the US Postal Service for domestic orders), and reserve the right to choose the carrier for any particular order, unless you have selected a specific carrier’s expedited shipping option at checkout. 

Custom work such as nameplates and number plates are made specifically for your order, and take up to 10 business days to produce.  Once completed, the order will ship via the method you selected at checkout.  For example, an order with custom work that is placed with two-day shipping will be produced within 10 business days of the order, and then sent via the carrier’s two-day shipping service.

We ship Monday through Friday, except for US federal holidays.  We use commercially reasonable efforts to ship within one business day, but delays are possible for several reasons, including high order volume, inclement weather, staffing shortages, etc.  If you need your order by a specific date, please contact us to discuss your options.

Order acknowledgement, confirmation of product availability, and tracking information will be provided to you via email after your order has been processed.  Order acceptance occurs only when your order has been shipped, at which time you will be notified by email.  Tracking numbers may not be activate until the package is processed via the USPS or UPS distribution center. If you experience difficulty with your tracking or delivery information, please contact [email protected]. Please include your shipping address and order number to help us quickly resolve any issues you might be experiencing. 

International Orders

Some manufacturers allow us only to ship their products to customers in the United States.  We attempt to display these products only to customers shopping within the US.  However, we may need to alter or cancel your order if you do purchase one of these restricted items for delivery to another country.  In this case, we will notify you of the reason and issue a refund for any items we are unable to fulfill.   

For items we do ship internationally, customers are responsible for all customs, duties and taxes of the destination jurisdiction.  The delivery company may require additional payments at the time of delivery, including duties and/or customs brokerage fees, which are the customer’s responsibility.  While we work to provide excellent value for our customers, Official’s Wearhouse has no control over these costs, and cannot provide advice on duty/tax compliance.  Please consult your local import and tax laws for detail specific to your location. 

Returns Policies

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return or exchange, you can contact us at [email protected]. Please note that returns will need to be sent to the following address:

58 Maple Ave., Sodus, NY 14551

Include your receipt and indicate the item(s) being returned, and whether you wish to exchange the item for another, or receive a refund.  You may use a carrier of your choice to return your item, but we recommend you ship items back to us via a trackable method, as we are not responsible for items lost or damaged in your return shipment to us.

Upon receipt of your item, we will inspect to ensure it is in its original condition.  In the rare event we are unable to accept your return/exchange, we will notify you of the reason.

Shipping and handling charges are non-refundable. If you have received free or discounted shipping and make a return from that order, shipping charges may be deducted from the total refund if the items you keep from that order would not have qualified for the shipping discount. For example, if you receive free shipping because your total purchase exceeds $200, and your return brings the total of the order below $200, we may deduct the appropriate shipping charge from your refund.

You can always contact us for any return question at [email protected].

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on customized items, sale items marked “final sale,” or gift cards.

Exchanges

Once we receive your item, we will inspect it to ensure it is in its original condition as described above.  If we accept your exchange, we will ship the new item as soon as practical (generally the same day, but do not guarantee this timing).

The fastest way to ensure you get what you want is to make a separate purchase for the new item, which will be shipped to you upon your order.  You may then initiate a return, and upon receipt and inspection, we will refund the first order via your original payment method and subject to these conditions.

European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

Once we’ve received and inspected your return, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 10 business days have passed since we’ve received your returned item, please contact us at [email protected].