Frequently Asked Questions
Have a question about our products, services, or anything else at Official’s Wearhouse? Quickly find the answers to all your questions below.
Order Status
Login to your account to check your order history and status of existing orders.
Login to your account to view existing orders and their details. If you have not submitted your order, you may click the shopping bag icon in the top right of the store to view and edit orders you have placed in your cart. Please note that once an order has begun processing or has shipped, the order is no longer editable.
Login to your account to view existing orders and their details. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.
Backordered items are those for which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
My Account
Click here to create a new account with Official’s Wearhouse.
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
Login to your account to view and edit your account details and information.
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. You can review our shipping and returns policies here.
Click here to submit a request to reset your password. A reset link and instructions will be sent to the email your account was registered with. Follow the instructions in the email to reset your password.
Please click here for more information on returning an item.
If you feel that you have received the wrong product, please contact customer service at 888-806-7337 within 72 hours of receiving the product.
Please see our shipping and returns policies for complete details regarding our return policy.
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may review your orders in your account to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
International Shipping
Once you have created your account and are logged in, you may view and update your addresses in your account settings. If your country is not in the dropdown menu of available countries, unfortunately, we cannot ship to your country at this time.
During the checkout process, you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
Please see our shipping and returns policies for complete details regarding our return policy.
Guarantees
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Pricing & Billing
You only have to pay sales tax if you are located in the same state as our warehouse.
Login to your account to review your order history and related charges for your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service at 888-806-7337 for further assistance.
Login to your account to review your orders and access invoices for each order.
Credits usually take 7-10 business days from the time we receive your item(s).
Your credit card will be charged within 24 hours prior to shipment of your item(s).
Additional Support
Please click here for our company contact information.